Delivery & Returns Policy

Dispatch & Delivery
Delivery is free for orders over €65 (ex Vat).
A charge of €6.50 will be made on orders under €65 (ex Vat).
All deliveries are made between Monday and Friday 9am to 6pm. We do not deliver on Saturdays & Sundays.

For Bulky or non-stocked items our customer service team will email you a delivery date confirmation. 99% of stocked items are delivered the next working day once orders are placed before 4pm the previous working day.

 

Furniture

Furniture Items are not next day delivery please call 01 413 6985 to ask about delivery dates. Most Furniture will be delivered within One week but please call to check this on the item you have ordered


We deliver to the Republic of Ireland only.

We require a signature for all deliveries, so please ensure someone is available. If no-one is available our Carrier will leave a card advising that the goods have been taken back to the depot and delivery will be attempted again. After three failed attempts the goods are returned to our warehouse. If this happens any carriage charge that has been paid will not be refunded to the buyer. The buyer will be refunded the invoiced amount less the carriage. If the goods are requested to be despatched again a new order must be made, a further delivery charge will be due for this and payment must be received before despatch is made.

We do NOT deliver to PO box addresses.

Please note images of products are for illustration purpose only, images may contain additional products the same image may be used for more than one product listing. You will need to read the description of the product to confirm the product you are buying.



DELIVERY UPSTAIRS: Please also be aware that the courier is contracted to deliver to the address stated on the order. Please include your relevant FLOOR number on the order.

FURNITURE: The courier is only insured to deliver FURNITURE items to the GROUND FLOOR ONLY. You will need to arrange for transportation of the goods yourself to any other floor.

SAFES & FILING CABINETS: Please be aware that the delivery of a safe / Filing Cabinet is always dependant upon the access to the building. Delivery is FREE to the ground floor if there is no access problems (e.g. steps, door size, etc). There may be an additional charge for any other delivery conditions. You will be required to answer some basic access questions when you purchase a safe.

Order has been signed by unknown person
If the name on the online tracking is not recognisable then please contact and they will obtain a hard copy proof. We will provide hard copy proof of delivery for you to view, if the signature is still not recognisable our customer services team will log an investigation with our courier and keep you informed of their findings.

Product Returns (Damaged & Faulty goods)
Returns are FREE of charge and hassle free. e-mail us via the Contact Us link on the homepage within SEVEN DAYS of receipt and we will arrange for a collection at no charge to you. Please Ensure to provide the name the goods were ordered under, the order date and the Invoice number. You will receive a full credit. Damaged items and shortages need to be brought to our attention within three days.

Products Not Required

If for whatever reason, you are not satisfied with our service you have the right to cancel your order within seven days of payment and get a full refund, in accordance with EU regulations with the exception of services that begin before the “cooling off period”( the cooling off period refers to the amount of time as an online customer you have to make up your mind if you want the goods or not).

 

We may accept returns for items not required after the Seven day cooling off period but at our discretion and less than 100% credit value. Please note that due to health and safety regulations we are unable to accept returns on any food or beverage goods, including biscuits, coffee or water.

I have a product that I did not order

If the item(s) you have ordered is not the product you ordered we will collect the product, free of charge.

We need to be advised of the item(s) that you do not want no later that 7 days from date of delivery.

The goods need to be in their original packaging and in good condition.

 

How do I make a Return?

To make a return, please repackage the item in the original packaging within SEVEN DAYS (including all manuals and component parts) to arrange collection of goods, please complete the form on the Contact Us page. Please Ensure to provide the name the goods were ordered under, the order date and the Invoice number.


Please do not send in any items by post as this will delay the processing of your return.

Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt. Damaged items and shortages need to be brought to our attention within three days.



BUSINESS MACHINES can not be resold if the original box has been opened. Therefore you can not return a business machine if you have opened the box, unless it is damaged or faulty.

We will advise you of the returns number via email, goods will be collected within three working days from date of returns number being advised and a credit issued within a week of the collection. If you paid by credit/debit card then the refund will go back onto the card paid with.

I have items missing from my order
If you have items missing from your order please check firstly to see if there is another parcel due to you. You can do this by tracking your order from the my account section of the site and clicking the track button.
Please check your email and dispatch note to confirm that an item is not on backorder before raising a query.

If nothing further is expected please inform us via email

All shortages need to be reported within 3 days from date of delivery.

 

Please note images of products are for illustration purpose only, images may contain additional products the same image may be used for more than one product listing. You will need to read the description of the product to confirm the product you are buying.


 



 

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